Our global Airline connects people to new places, experiences & cultures, providing an experience that is never ordinary. You could be a part of this exciting journey!

The Inside Sales Support professional provides critical administrative and operational assistance to the Regional Sales Manager NSW and the broader commercial sales team. This role plays a key part in enabling the airlines sales organisation to build strong relationships, drive revenue, and maintain excellent customer service across key accounts. The position is office-based, focused on internal coordination, client communication, data reporting, and supporting the sales pipeline.

Sales Support:

• Assist Regional Sales Manager and the sales team with client relationship management, including preparing proposals and supporting documentation and data.
• Support the creation, tracking, and renewal of commercial agreements, incentive contracts, and corporate travel accounts.
• Help implement regional sales campaigns and promotions by coordinating internally with spaneting and externally with trade partners.

Client Communication & Relationship Management:

• Serve as a point of contact for travel agencies, corporate clients, and distribution partners regarding general sales support, pricing queries, fare rules, and booking policies.
• Provide timely and accurate responses to internal and external client requests, including fare quotes, schedule information, and post-ticketing support.
• Assist with onboarding new staff by providing documentation, training support, and account setup.

Administrative Support:

• Manage Regional Sales Manager calendar, book travel arrangements, and help coordinate team meetings, webinars, and events.
• Organise and maintain electronic filing systems for sales documentation, contracts, contact lists, and performance data.
• Prepare meeting agendas, take minutes, and follow up on action items for internal and client meetings.
• Assist with expense reports, budget tracking, and procurement requests.

Sales Team Coordination:

• Act as a liaison between the commercial sales team and other departments such as revenue management, pricing, spaneting, and operations.
• Support regional and global sales initiatives by coordinating activities, tracking deliverables, and communicating status updates.
• Help onboard new sales team members by providing access to tools, systems, and training materials.

Reporting & Analysis:

• Collect, consolidate, and analyse sales data to provide regular performance reports, dashboards, and account summaries.
• Monitor booking trends and revenue performance to identify opportunities or risks in the spanet.
• Maintain CRM databases (e.g., Salesforce) with updated client activities, notes, and performance insights.

• Degree in Business, Marketing, Tourism, or related field (or equivalent experience).
• Minimum of 2 years of experience in the airline or travel industry.
• Experience with airline reservation systems and GDS platforms.
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook) and CRM tools (Salesforce preferred).
• Strong organisational skills with the ability to prioritise and multitask.
• Excellent communication skills and a customer-focused mindset.

Key Competencies:

• Team-oriented and collaborative
• Analytical and data-driven
• Organised and process-focused
• Service-oriented and proactive
• Flexible and adaptable under pressure

Additional Information

• This is an office-based position.
• Only applicants with the legal right to live and work unrestricted in Australia will be considered.

Our global airline connects people to new places, experiences, and cultures across six continents, and our route network is expanding all the time.

By joining Emirates, you’ll receive a competitive salary along with benefits such as discounted travel and subsidised private health insurance. Beyond the financial benefits, we provide comprehensive training programs to support professional growth, recognise outstanding contributions through our employee reward and recognition program and promote a diverse and inclusive workplace with employees from over 170 nationalities.

Opportunity awaits.