Job PurposeAt Emirates, we connect the world through our global hub in Dubai. Across the network, our Airport services teams work hard to keep our operations running smoothly, efficiently, and safely—ensuring our customers always enjoy a seamless experience and ‘Fly Better’.
Lead, coach, develop and motivate a team to achieve individual and commercial objectives.
- Manage the day to day operations of the sales support team.
- Ensure that sales policies and sales support unit procedures are clearly understood, applied and adhered to by the team.
- Conduct regular team briefings to ensure that the team is aware of new products, policies and procedures as and when they are introduced.
- Provide necessary on job instructions and training to staff. Delegate tasks based on ability of the staff, ensuring whenever possible a fair and even distribution of work among the team.
- Conduct regular performance management reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and management.
- Assist with group quotations and liaise with Revenue Optimisation in Head Office to secure appropriate space and price approval in a timely manner.
- Handle all relevant administrative functions associated with Inclusive Tour and group quotations promptly and efficiently in order to maintain customer satisfaction and increase sales.
- Manage dedicated AU and NZ Trade Mailboxes, Group Mailbox, & Daily Group Queues and handle relevant correspondence to trade and private customers.
- Record and produce accurately MEL Sales Support weekly statistics report and the monthly group sales report.
- Assist the Manager and wider sales team with any delegated administrative tasks.
Qualification- Completion of 12 Years of schooling or equivalent
- Experience in airline reservations with a minimum of 2 years at a supervisory level managing a team
- Thorough knowledge of standard fares and ticketing
- Familiar with analysing data and providing relevant statistics
- Good knowledge of Airline Group bookings and seat allocations
- Proficient in all MS Office applications including Excel and Word
- Good communication and customer service skills
- Excellent interpersonal skills and ability to work in a busy team environment
- Ability to work independently using own initiative
Only applicants with the legal right to work and live in Australia unrestricted will be considered.
Salary & benefitsOur global airline connects people to new places, experiences, and cultures across six continents, and our route network is expanding all the time.
By joining Emirates, you’ll receive a competitive salary along with benefits such as discounted travel and subsidised private health insurance. Beyond the financial benefits, we provide comprehensive training programs to support professional growth, recognise outstanding contributions through our employee reward and recognition program and promote a diverse and inclusive workplace with employees from over 170 nationalities.
Opportunity awaits.
