Warranty Coordinator (Full Time)
Department: All Openings, Warranty
POSITION SUMMARY:
Responsible for new aircraft product registration and associated warranty documentation. Coordination of input data for Warranty and Product Refinement programs. Processing of warranty parts and returns associated with warranty claims. Utilization of web based warranty system (CRM) and BI for reporting purposes.
O.E.M. Warranty activation of equipment installed in the aircraft via email, internet portal, fax, or by postal service.
Maintain CRM Customer Database for warranty/non-warranty aircraft including; entering new aircraft/owners, updating owner information, tech pubs subscriptions.
Generate and issue Warranty Certificates to new owners upon their aircraft purchase.
Create and review all warranty reports to include direct costs by aircraft model, serial number, and part number.
Responsible for reconciling warranty expenses along with other reports on a weekly basis.
Maintain accurate records of aircraft in warranty on a daily basis.
Review dealer accounts with Accounts Receivable to ensure correct warranty credits are applied, when applicable.
Invoice parts/claims and credit withdraw with accounts receivable.
Interface with dealer organization, vendors and aircraft owners to explain the warranty policies and procedures of the company.
Incoming/Outgoing correspondence with Domestic / International Dealers, Customers, and OEM vendors via email, telephone, and fax.
Review and process some warranty claims involving labor & material.
Maintain close liaison with Engineering, Manufacturing, Finance, Procurement, Quality Assurance, Part Sales, Shipping, Production Control, Customer Support (Technical Support), and Sales and Marketing departments.
Analyze warranty data and interface with internal departments to correct issues in an effort to reduce warranty costs.
Track vendor and major OEM warranty costs.
Maintain and produce reports to Management and other departments as requested.
Maintain departmental files and records.
Scrap parts as necessary/required.
Utilization of a Multi-Line telephone, Microsoft Outlook, Adobe Acrobat, MS Word, Excel and PowerPoint
Perform other related duties as required.
SUPERVISORY RESPONSIBILITIES:
This job requires no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
Minimum high school education or general education degree (GED) and one to three years related experience required or equivalent education and experience.
Working knowledge of personal computers and Windows’ based computer programs including Excel, Word, and Access; and typing skills are necessary to perform the duties in this position.
LANGUAGE SKILLS:
The employee must possess the ability to communicate effectively with all internal and external customers in both written and oral form.
The work environment characteristics described here are representative of those the employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to an office and manufacturing environments and elements such as odor, noise, dust, heat, cold, chemicals, or some element present which makes conditions less desirable than usually found in an office.
SAFETY AND POLICY PRACTICES:
The employee in this job must be knowledgeable in regard to the safety policies and procedures of the Company as described in the Company safety manual. The employee must adhere to all said policies and procedures while supporting the goals and objectives of the organization and recognize the Company’s need to achieve its business objective. Employee is responsible for complying with company hazardous waste disposal procedures.
American with Disability Act Requirements: External and Internal applicants, as well as position incumbents, must be able to perform the essential position responsibilities as listed in this position description either aided or unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.
All job requirements listed indicate the minimum level of knowledge, skills and ability deemed necessary to perform the job proficiently. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week including mandatory overtime may be required.
Piper Aircraft is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, national origin, gender, sex, gender identity, gender expression, sexual orientation, veteran status, disability, genetic information, or any other characteristic protected by federal, state or local law.
At this time, Piper Aircraft is not sponsoring employees seeking an immigrant visa (green card) or non-immigrant visa, such as L-1A, L-1B, H-1B, O-1, or TN visas. Applicants must be authorized to work for ANY employer in the U.S.
