Description
About the role
We are recruiting for Tour Guide III, to be based in Doha, Qatar.
As a Tour Guide you will be providing a comprehensive and respanable guest experience through the delivery of tours and desert safari services in Discover Qatar (DQ) product range, maintaining the highest quality and safety standards, to build our reputation as the leading Destination Management Company in Qatar. Act as an expert on the history or uniqueness of the location and offering the tour groups interesting or enlightening information about points of interest at nature attractions, historic sites, museums, scenic locations, and other travel destinations.
As part of your role, your responsibilities will be inclusive of, but not limited to the following:
- Plan itineraries by researching and having available data regarding opening and visiting times of all major attractions, as well as current exhibitions and displays, responsible to be prepared and organized for each step of the process, from greeting visitors upon arrival to arranging transportation between locations.
- Responsible for giving tours to the group of visitors as an expert in regional points of interest, historical sites, neighborhoods, museums and other sites and by retaining historical and cultural facts, dates and anecdotes, and relay information to visitors in an entertaining and informative way, which will allow visitors to fully experience and enjoy the Qatars social, cultural and historical highlights.
- Assist DQ management in the research and preparation of narratives for the tours and suggest new material to ensure that customers’ demands are met with high quality service.
- Deal with guest complaints in a pro-active and solution focused manner. Follow-up with client whenever necessary. Answer all visitors questions and keep the tour organized, efficient, and safe.
- Report all service delivery failings and guest feedback to the office to support innovation and operational improvement plans.
- Responsible for all accounting aspects of the job, including entry tickets into venues across Qatar, cash float where relevant, and any receipts and log books in respect of fuel consumption.
- Responsible for all vehicle safety and guest safety whilst on duty. Adhere to the Qatar traffic law with respect to road safety and conduct.
- Perform other department duties related to his/her position as directed by the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About you
The successful candidate will have the following skills and qualifications:
- Possess factual knowledge of Qatar history, geography, growth and development.
- Ability to multi task, proficient in MS office applications.
- Able to communicate well in English and Russian is a must.
- Be a good team member, well-groomed and sociable in a multi-national and multi-cultural environment.
- Must have Qatari driving license.
- Have strong problem-solving and be capable of leading and performing well under pressure.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
