Multi-Task Station Agent

Job Description:

Can you juggle check-ins, ticketing, boarding, and customer care, all while ensuring smooth departures? Do you thrive in a fast-paced environment where every day brings something new?

If so, this dynamic role is made for you! Join us and be the key to seamless travel experiences. Apply now and take off with us!Start date: April 6th, 2026

Tasks

As the Multi-Task Station Agent, you will perform the following duties:

Provide customer care and sales-information to customers (incl. Miles & More customers)
Calculating and issuing tickets incl. re-issues
Issuing of PEVs
To process refunds, TODs, replacement documents and excess luggage
Carry out all check-in procedures
Carry out boarding incl. gate-closing tasks
File passenger irregularity reports
Issue Weight and Balance documents
Carry out post flight duties
Ensure necessary communication with relevant departments
Coordination and supervision of all aspects of the workflow on the apron
To carry out last minute changes
Provide assistance to passengers with special needs
Focus on generating and increasing ancillary revenues in all areas
Assist with admin. tasks
Carry out all gate related task

* Participation in other duties as assigned

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join us!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Requirements

To thrive in this role, we value a combination of the following requirements:

Intermediate school qualification (e.g. GCSE-level) and completed
Vocational training in the commercial field or service industry
Numeracy skills
English fluent, both spoken and written
German desirable
Driving license
PC-skills preferred
Ability to make ad-hoc decisions
Suitability for shift work and ability to work under pressure
Ability to deal with conflict
Social skills
Team player
Well-groomed appearance
Poss. psychological aptitude test
No permanently assigned workstation
Weather factors and noise pollution
Lifting of luggage up to 23kg

* CV/Resume and Cover Letter required

* Company will not provide relocation assistance

* Candidates MUST have a valid work permit for Canada and preferably be residing in Vancouver

Company

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home spanet. With approx. 100,000 employees, the Lufthansa Group generated revenue of EUR 37,581m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

Job Ident #: 129439

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service

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Job Info

Location

Krakow, Malopolskie Poland, International, Poland

Type

Permanent

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service