With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the spanet leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine spanet. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.
PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.
In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.
Position Overview
We’re looking for a friendly, motivated Junior Help Desk Technician to be the first point of contact for IT support across our company. This entry-level role is perfect for someone early in their IT career who enjoys helping people solve tech problems and wants to grow their skills in a Microsoft-centric environment.
You’ll work with Windows devices, Microsoft 365, basic networking, and user accounts — all while learning from experienced IT professionals.
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Key Responsibilities
- Provide Tier 1 help desk support to end users via phone, email, and in-person
- Assist with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) support
- Perform password resets and account unlocks in Azure AD / Microsoft 365
- Help create/disable user accounts and assign access rights
- Troubleshoot basic Windows issues (Windows 10/11)
- Assist with printer/scanner setup and support
- Log, track, and update support tickets in our help desk system
- Escalate complex issues to higher-level IT staff
- Help set up new computer hardware and software
- Keep inventory of IT assets and equipment
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Who You Are
Required Skills & Traits:
- Basic comfort with computers, Windows OS, and productivity software
- Strong customer service and communication skills
- Willingness to learn IT concepts and tools
- Organized and detail-oriented
Nice to Have (Not Required):
- Familiarity with Microsoft 365 admin tools
- Basic networking knowledge (DNS, DHCP, IP)
- Experience with remote support tools
- IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)
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Education & Experience
- High school diploma or equivalent required
- Some college or IT coursework preferred
- 0–1 years experience in IT help desk or support role — we welcome recent grads and career changers!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For informational purposes only, the range of pay for this role is $21.00 to $26.25 US Dollar (USD) Hourly based on a variety of factors. For informational purposes only, this role is eligible to participate in the Company’s Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 1X the Company’s bonus multiple, based on the Company’s performance in the applicable quarter. Employees will receive 80 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the companys medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company’s 401(k) plan.
This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.
Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.
