Cargo Operations Officer

Job Description:

Hours: 40hrs per week. ( 5 days a week - work schedules include evenings, weekends and holidays)

Location: Delhi, India

Closing Date: Sunday, 20th April 2025

In a nutshell

At Virgin Atlantic, we believe that everyone can take on the world, and its our vision to become the most loved travel company. As we embark on the next exciting stage of our journey beyond our 40th anniversary, were harnessing our spirit of entrepreneurship and innovation to challenge the status quo. So, if youre ready to take your career to new heights, read on

In this role youll be supporting the overall smooth and safe running of cargo operations in Delhi, helping to drive operational excellence in accordance with the cargo business objectives. Youll ensure the highest standard of Customer Service and simultaneously ensure the Virgin Atlantic (VA) and Virgin Atlantic Cargo (VAC) procedures & policies, safety & security and brand values of the operation are monitored and always maintained. This includes supervising our cargo GHAs and ensuring compliance with all safety, security, and customs requirements.

Day to day

Ensure that each flight is used to its maximum capacity through effective management of third-party handling agents and transport companies, ensuring work undertaken is in accordance with the department’s policies and procedures.
Provide direct supervision of third-party handling agents during screening, build up and transfer of cargo to the ramp to ensure compliance with all relevant SOPs, Safety requirements and our ACC3 obligations
Responsible for all checks relating to DG, including physical checks and ensuring all documentation and declarations are present and correct (training will be provided where required)
Carry out regular compliance checks on ULDs, cargo pallets to ensure compliance with the Cargo Operations Manual
Respond promptly and professionally to requests, enquiries, and queries from whatever source—customers, internal customers, suppliers, etc. Ensure that the flow of communication between all parties is accurate and effective and that the highest level of service is maintained at all times.
Maintain good communication and develop effective working relationships at all levels within all areas of the business.
Act as the point of reference and contact across the Virgin Atlantic ramp handling process for the delivery of the day’s Cargo loading operation.
Monitor the smooth handling of cargo by third party handling companies on the ramp especially when in flow across handling companies, dealing with any discrepancies or problems that might arise effectively and efficiently.
Complete all data capture for export shipments, with high levels of accuracy
Ensure that all relevant documentation and computer inputs are completed and processed efficiently and accurately – including but not limited to UWS, LIR and NOTOC
Support ULD control, to ensure proper stock levels of ULDs, identification and isolation of damaged units, and return of excess equipment as applicable.
Depart flights in our Cargo Management System in a timely manner and act as the point of reference and contact for import shipments, including regularisation
Communicate effectively with Virgin Atlantic central teams in the event of any issues or errors, to facilitate swift resolutions
Coordinate with the third party handling agents and customs for any penalties or fines

About you

Do you have proven experience in Air Cargo Operations? Do you have knowledge of all local regulatory standards and requirements, including customs? Then this could be the role for you!

Alongside the above, were looking for the following:

A strong communicator, fluent in English, both verbal and written
A broad basic knowledge of the Air Cargo industry - meaning you are able to recognise industry terms of reference, and paperwork requirements, whilst being confident in using associated reference manuals (IATA, COM etc)
An understanding of Air Cargo processes, including cargo acceptance and build up
Great attention to detail
Experience of operating in a fast paced environment, across the office, warehouse and ramp
The right to live and work in India

Does the above sound like you? Then wed love to hear from you!

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Job Ident #: 2701

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en

Virgin Atlantic uses a mixed fleet of Airbus and Boeing wide-body aircraft and operates to destinations in North America, the Caribbean, Africa, the Middle East and Asia from its main hub at London–Heathrow, and its secondary hub at Manchester

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Job Info

Location

Delhi , Delhi, India

Type

Permanent

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en