Role Introduction
Reports to: Baggage Services Lead
HKIA baggage services team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.
**Promising and Structured Career Development in Airport Baggage Services Department**
Baggage Service Officer III >BaggageService Officer II >BaggageService Lead >Assistant Manager Baggage Service >Customer Service Manager
Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above.
Key Responsibilities
- Deliver a seamless baggage experience to our passengers
- Act as ambassadors greeting arrival passengers. Answering inquiries and assisting passengers at the Baggage Inquiry Desk
- Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
- Offer alternative solutions to settle baggage claims and render assistance to all passengers
- Trace missing baggage and arrange delivery of lost and mishandled bags to passengers promptly
Requirements
- Right to work in Hong Kong
- Minimum age of 18
- HKCEE /HKDSE or equivalent qualification
- Good command in spoken English. Proficiency in Cantonese and Putonghua are an advantage
- Fresh graduates are welcome. Candidate with 1.5 years or above of experience in any airline or hospitality/service industry will be considered as experienced Baggage Services Officer with a competitive package
- Flexibility to work on shift schedules (including overnight, weekend and public holidays)
- Customer service-oriented attitude and good communication skills
- As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test
Benefits
- Being part of a world-class service brand to be proud of
- World-class training and structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Special allowance(s) is entitled to overnight and public holiday shifts
- Extensive medical coverage & insurance scheme for you and your dependents
- Flexible retirement scheme
- Discounted travel across many airlines for you and your family
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
