• Facilitate clear and concise communication between the OCC and other departments (e.g., flight operations, ground operations, maintenance, and customer service).
• Ensure that critical information such as APIS is transmitted in a timely and effective manner to all border agencies.
• Address queries and provide timely responses to crew members regarding rostering and duty assignments.
• Address any queries or concerns raised by crew members regarding roster changes or assignments promptly and professionally.
• Crosschecking crew scheduled for US flights with MCL and sending TSA mails to all US stations in a timely and effective manner.
• Coordinating with MCC staff for their movement to send their APIS on time.
• Clearing Crew passport details on Australian portal before their first travel to Australia.
• Ensuring all communication related to Crew movement, delays are informed to all stakeholders.

Skills Required for the role:

• Aviation Knowledge: Well-versed in aviation terminology and operational context
• Communication Skills: Fluent in spoken and written language with clear articulation
• Problem-Solving Abilities: Strong active listening skills with a solution-oriented mindset

Key Interfaces:

• Internal Interfaces
• Crew Coordination: Direct communication and coordination with cabin and cockpit crew to address queries and ensure smooth operations
• Team Collaboration: Responsible for managing crew communications in alignment with team objectives
• Reporting Structure: This role will be reported directly to the Team Lead

Educational and Experience Requirements

• A bachelor’s degree will be required for the role

Desirable

• Minimum of 1 year of experience in airline operations, with a focus on crew management, along with proficiency in MS Excel and strong communication skills.