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What You Will Do

• Manage and act as primary point of contact for OE orders to Galley Inserts

• Order entry and/or update sales order in SAP ERP system

• Ensure that order details are correct including part numbers, quantity and pricing

• Collaborate with Planning and ImpEx team on requirements and ship dates

• Work together with Customer Account Administrator (CAA) in providing excellent customer service to customers.

• Respond promptly to inquiries related to order status, pricing, delivery, cancelation and returns.

• Provide daily and monthly reports to support shipment enablement and on time delivery.

• Handle returns (RMA) from OE customers from providing RMA number, coordination with cross functional team until shipment of RMA unit.

• Keep records of customer interactions and process customer accounts

• Meet or exceed personal/customer service team targets (KPI)

• Ensure compliance with company policies and internal process

• Perform other duties as required by departmental procedures

• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

What You Will Learn

• SAP ERP system

• RMA process

• OEM Matrix and waterfall update

• OE order fulfillment

Qualifications You Must Have *

• Bachelor’s degree in Business Administration, Business Management, or a related field

•  3+ years of experience in Customer Service as a Customer Service Representative, Customer Service Executive, or a similar role 

• Customer oriented and committed to provide excellent customer service

• Strong attention to detail and organizational skills.

• Strong numerical, written, and verbal communication and reasoning skills.

• Ability to work effectively with cross functional team

• Ability to multi-task, prioritize, and manage time effectively

• Have high regard to professional etiquette towards customers and organization

• Experience resolving customer complaints.

• MS Excel and PowerPoint proficient

• Experience using SAP ERP system is a plus but not required.

Learn More & Apply Now

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet.

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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