Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Lounges, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary

Direct all aspects of the day-to-day Ground Handling operations in Canada to ensure efficiency and performance in accordance with the corporate objectives, strategy and plans.

Job Responsibilities

• Oversee, monitor and evaluate the operation’s performance.

• Lead and support the organizations goals on growth and revenue targets.

• Support standardization and a KPI driven culture to optimize efficiencies and control costs.

• Direct the preparation of operating budgets and proposals for capital expenditure and investments in infrastructure, technology, equipment and systems or other assets and resources.

• Monitor and oversee quality and safety procedures to ensure they are in line with Swissport’s International safety and quality standards.

• Drive overall efficiency and cost management through promoting and driving projects such as Swissport Formula, Productivity Improvement Initiatives, Performance Management and Process Re-engineering initiatives.

• Support the implementation of new Technologies to drive cost reduction through automation.

• Support the Commercial leaders Manager with customers and partners relations.

• Lead, guide, evaluate and develop a team with operational responsibilities to increase organizational effectiveness and create cost efficiencies.

• Ensure implementation, maintenance and effectiveness of the Swissport Management System throughout their areas of responsibility.

• Provide adequate resources to fulfil QHSE and security related requirements and maintain a safe working environment in all clusters.

Key Performance Indicators

• Operational KPIs (productivity, workforce utilization (overtime), OTP, Check-in waiting times, baggage delivery times).

• Safety KPIs (A/C damages, damages to GSE & Infrastructure, occupational accidents).

• Financial performance (revenue, DL/R, EBITDA, EBIT, EBIT margin).

Qualifications and Competencies

• Bachelors degree with a relevant finance qualification.

• Minimum 10 years experience in Operations and 5 years in a leadership position.

• Advanced understanding of financial measures and labour law and regulations.

• Fluency in English, other languages (Fluency in French as well would be an advantage).

• Ability to build strategic relationships in the field and influence change.

• Solid strategic analysis, problem solving, issue resolution and decision-making skills.

• Proven ability to communicate with all levels of management in a multicultural environment.

• Strong understanding of internal customer and external spanet dynamics.

• Proven experience of leading teams and getting results in a multi-cultural environment.

• Personal and professional integrity of the highest order.

Equal Employment Opportunity Statement 

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.