Supervisor, Payroll 

Position Summary: 

The Supervisor, Payroll is responsible for providing payroll delivery expertise that provides a service that meets current and future needs of JetBlue’s 26,000 U.S.-based crewmembers. The Supervisor, Payroll is responsible for the day-to-day operations in the Payroll Department and ensures payrolls are compliant, accurate, risk adverse and timely. The Supervisor is responsible for overseeing a team of crewmembers and co-managing/partnering with three (3) Payroll Supervisors.   

Essential Responsibilities 

• Manage the processing of end-to-end payroll processes including reviewing team checklists and files for completeness including electronic time clock data management 

• Manage the day-to-day BAU activities of payroll specialists including the hotline, ticketing system and e-mail responses 

• Lead and mentor a team of payroll specialists across multiple locations, providing guidance, and leadership to ensure operational excellence 

• Review semi-monthly and weekly U.S. Domestic payrolls before final close of each payroll in accordance with Sarbanes-Oxley (SOX) compliance  

• Demonstrates knowledge of payroll legislation, tax, financial, regulatory and internal controls, governance, risk management and crewmember policy, including IRS/ requirements and other important payroll submissions 

• Manage payroll specialists to ensure all payments/files are processed in a controlled fashion whilst adhering to deadlines 

• Managing up and pull in subject matter specialist resources when required for conversations or deliverable creation purposes 

• Ensure the payroll service remains compliant with all relevant requirements, including controls, JetBlue policies, collective bargaining agreements (CBAs), regulations and legislation 

• Support the Payroll Transformation & Projects Team with the implementation of projects and change affecting the Payroll team, processes, and systems, ensuring no/minimal disruption to service 

• Ensure timely resolution of escalated or complex issues, requests for exceptions to standard processes, service delivery issues 

• Ensure that Risk Events or Issues are promptly reported to the Payroll Manager 

• Liaise with working groups to agree file timelines & and formats to support compensation programs  

• Able to handle sensitive information and maintain a high level of confidentiality 

• Demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard 

• Assist Payroll Manager with ad hoc projects  

• Other duties as assigned 

• Associate’s degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least two (2) years of previous related work experience 

• Three (3) years of payroll experience  

• Two years (2) of management experience  

• Ability to multitask and work autonomously 

• Ability to work in a fast-paced environment including working additional hours as necessary 

• Proficient in Microsoft Office suite 

• Excellent verbal and written communication skills 

• Strong attention to detail 

• Available for overnight travel (10%) 

• Must pass a pre-employment drug test 

• Must be legally eligible to work in the country in which the position is located 

• Authorization to work in the US is required. This position is not eligible for visa sponsorship 

Preferred Experience and Qualifications 

• Three (3) years of SAP Payroll experience (in-house)  

• Four (4) years of payroll experience  

• Proficient with Snowflake or related technologies 

• Understanding of multi-state tax law 

• Certified Professional Payroll Certification (CPP) 

• Automatic Data Processing (ADP) tax provider experience 

• Previous airline industry experience 

• Bi-lingual (preferably Spanish)   

Crewmember Expectations:  

• Regular attendance and punctuality  

• Potential need to work flexible hours and be able to respond on short notice 

• Able to maintain a professional appearance 

• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 

• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun  

• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards   

• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) 

• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. 

Equipment:  

• Computer and other office equipment 

Work Environment:  

• Traditional office environment 

Physical Effort:   

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) 

Compensation:   

• The base pay range for this position is between $95,000.00 and $105,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.