About YOU:

The Senior Manager of Hospitality Operations duty is to ensure that the hospitality department is standardized, provides a consistent product and operates from facilities that allow for the customer to experience the JSX product at its highest level.

What makes a successful Senior Manager of Hospitality Operations?

• Strong communication and interpersonal skills
• Problem-solving mindset
• Collaborative
• Analytical
• Detail-oriented
• Adaptable
• Entrepreneurial Spirit

Fine Print:

• Serve as the primary liaison, ensuring continuous and transparent communication with leadership and the Marketing team, keeping the VP of Hospitality informed of all critical issues and updates.
• Partner effectively with all support departments to enhance operational efficiency and cohesion across departments.
• Advise leadership on financial planning, budgeting, and operational policy matters to optimize resources and ensure alignment with organizational goals.
• Oversee assessments of customer satisfaction related to facilities, products, and onboard/lounges, etc. and evaluate performance, and make necessary adjustments to achieve Key Performance Indicators (KPIs).
• Monitor quality results, evaluate processes, redesign workflows, and implement necessary changes to enhance operational efficiency and customer satisfaction.
• Set and monitor staff goals, assign responsibilities, establish priorities, and conduct annual performance reviews. Support and mentor staff through a collaborative approach, establishing clear expectations and fostering growth.
• Oversee inventory management, ensuring controls are consistently maintained via WASP, coordinating with the inventory specialist, finance, and supervisors for optimal stock and equipment levels.
• Engage with vendors and customers on a weekly basis to ensure alignment on core activities, operational standards, and outcome achievement.
• Responsible for procurement and RFP process as needed for hospitality supply items.
• A minimum of 5 years’ experience in senior management role within the hospitality and/or aviation industry required.

Pay & Perks:

Compensation range is $80,000- $90,000. This was established after performing market research and is aligned with our approach to compensation. Most qualified Candidates will receive an offer near the starting point of our compensation range.

• Short-term Incentive Bonus depending on company performance
• New Crewmembers become eligible for health benefits on the 1st of the month following the start of employment
• Medical plans start at just $64/month (100 employer paid dental & vision, up to $2,100 annual company HSA contribution to medical plan participants)
• Free non-revenue standby travel on JSX (deeply reduced non-revenue standby travel on many other major domestic & international airlines) for yourself + qualifying immediate family
• 401(k) match – 50 of your first 8
• Generous PTO plan

Vibe JSX:

We are not only a lifestyle carrier, but also a lifestyle employer where entrepreneurship meets determination, where doing what’s best is the standard, and where the experience is just as important as the destination. We’re all about supportive leaders who have your back and believe in a clear path to your success, being diverse and open-minded, and having a lot of fun along the way! JSX is your runway.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.).

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.