Job Description:

How youll help us Keep Climbing (overview & key responsibilities)

The Reservations & Customer Care (RES) division supports our customers throughout the entire travel journey, delivering world-class service experiences that reflect the heart of our brand. Within RES, the Project Management Office (PMO) leads the planning, governance, and prioritization of cross-divisional initiatives to ensure successful execution of efforts that support our Enterprise and Divisional goals. The PMO facilitates intake, prioritization, strategic portfolio management, and project execution—driving alignment, accountability, and measurable progress toward our annual plan and long-term objectives.

We are seeking a highly motivated, strategic Project Manager with strong business acumen skills to join our team. This role requires a sharp thinker with excellent project leadership,

analytical, and collaboration skills—someone who can operate across complex, cross-functional environments to drive high-impact outcomes. The ideal candidate excels in navigating ambiguity, possess the ability to assertively lead discussions, and thrives at the intersection of strategic planning and operational execution.

Summary of responsibilities (not comprehensive of all tasks):

Drive the RES strategic portfolio, partnering with senior leadership to evaluate new initiatives, facilitate intake, and lead prioritization efforts aligned to divisional and enterprise goals.
Serve as a strategic advisor and thought partner, connecting the dots across projects, teams, and business objectives to ensure focus on the highest-impact work.
Lead portfolio governance by maintaining visibility into project health, resourcing, and risk-enabling informed decision-making and proactive course correction.
Facilitate cross-functional alignment across complex stakeholder groups, ensuring clarity on scope, ownership, and strategic fit.
Deliver executive-level reporting and insights, providing transparency into portfolio progress, dependencies, and performance against annual plan milestones.
Lead high-impact projects from initiation through closure to ensure clarity of goals, disciplined execution, and delivery of intended business value. Including –

Develop and maintain project artifacts
Identify stakeholders and lead cross-functional teams
Capture and communicate project updates, risks, and opportunities
Lead discussions and presentations at varying levels
Engage in analytical support to drive decision making

Advance the maturity of the RES PMO, contributing to the development of scalable tools, frameworks, and practices that strengthen our project and portfolio capabilities.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9.
Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

5+ years of experience in Project Management, Product Ownership, Organizational
Development, Business Strategy, Consulting, or related fields.
Proven ability to lead complex, cross-functional initiatives with minimal oversight.
Strong business acumen and strategic thinking capabilities.
Exceptional analytical, organizational, and creative problem-solving skills.
Outstanding communication & executive presence skills, including experience crafting
executive-level presentations and working with senior-leaders.
Ability to influence without authority, work independently, and build strong relationships
across all levels of the organization.
Demonstrated success managing multiple projects and navigating organizational change.
Passion for continuous improvement, adaptability, and proactive leadership.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Bachelor’s Degree, PMP, Six Sigma, or similar certification.
Familiarity with project management tools (e.g., Monday.com, Aha, etc.) and methodologies (e.g., waterfall, agile, hybrid).
Experience working in customer service, operations, or travel-related environments.
Consulting background or experience in a highly matrixed, enterprise organization.
Able to independently implement solutions end to end utilizing analytic tools, including a mix of coordination, data analysis, process improvements, developing and testing hypotheses to generate results.

Job Ident #: 29058

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