How youll help us Keep Climbing (overview & key responsibilities) Delta has built one of the world’s leading loyalty programs by investing in innovative and creative ways to engage new and existing members. We have seen record-setting growth, strong net promoter scores, expansion of world-class partnerships, and our loyalty program is the key foundation of our successful co-brand card program portfolio that is growing well over industry rates. The right candidate for this role has a growth mindset and experience in revealing insights by navigating loyalty, commercial, and financial data. They will lead a team that delivers centralized data analytics, reporting, and insights to drive revenue and profit for both Customer Engagement & Loyalty and Delta as a whole. They will lead and perform some of the following:Design and develop automated reporting capabilities across the Delta American Express Cobrand Card portfolio, Financial Planning & Analysis, and Ancillary Travel ProductsPerform ad-hoc analysis and identify key insights on loyalty data that supports business decisioning across the organizationPartner with an international team (based at the Delta Technology Hub in Bangalore, India) to build predictive member behavior models through machine learning and other advanced data modelsPartner with Delta American Express Cobrand team on acquisition campaigns by developing campaign strategies and post-campaign analysisRegularly communicate loyalty-related trends and opportunity areas with team, partners, and senior leaders through both written and verbal communicationLead and participate in cross-divisional initiatives that require loyalty performance and insights support; provide a customer-centered view to partnersCharacteristics of a successful candidate include: Recognizes risks, tradeoffs and competing corporate prioritiesEmbraces challenges and ambiguity, drives toward solutions with speed to spanetCommitted to the success of the loyalty program and our customersStrong business acumen, strategic thinking, and creative problem-solving skills with ability to translate data into actionable insightsPossesses a resilient spirit that leads by example and can perform well under pressureMentors, coaches, and inspires a diverse team to perform and deliver at their bestThis is a critical leadership role on Delta’s Loyalty team. This leader will collaborate with other leaders across multiple organizations to deliver on our Loyalty goals and support Delta’s broader customer and profitability objectives. This role is Atlanta-based. This role reports to the General Manager of Performance and Insights.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives. 401(k) with generous company contributions up to 9. New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31). In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period. 10 paid holidays per calendar year. Birthing parents are eligible for 12-weeks of paid maternity/parental leave. Non-birthing parents are eligible for 2-weeks of paid parental leave. Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits. Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. Domestic and International space-available flight privileges for employees and eligible family members. Career development programs to achieve your long-term career goals. World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. Recognition rewards and awards through the platform Unstoppable Together. Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
What you need to succeed (minimum qualifications) Experience in extracting datasets and identifying key insights to support business decisionsAdvanced expertise with SQL and working knowledge of analytical tools such as SAS, Teradata, PowerBI, Tableau, and advanced Excel functionalityExcellent written and verbal communication skills to translate data into insights for executive and cross-enterprise consumption (deckbuilding, presentations, etc.)Knowledge of Delta Air Lines and/or the airline industry, loyalty programs and consumer behaviorSolid track record of successfully working across departments and delivering results on timeMust be performing satisfactorily in current positionConsistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) Delta Commercial experience and acumen in Loyalty, Network, RM, Sales, or Alliances and an understanding of the airline business model and customer needsFamiliarity with Delta’s internal data sources such as RPAD, DDS, OAG, FLOYD, FPS, etc. Working knowledge of statistical/machine learning tools (e.g., R, TensorFlow) Leadership role managing and building data and analytics capabilities with external strategic partners to drive customer value and profitability Understanding of the broader, enterprise-wide impact of Loyalty decisionsBachelors degree or 3+ years of analytical experience. Masters degree in a quantitative field (Business, Finance, Economics, Mathematics, Engineering or related)