When applicable, Bombardier promotes flexible and hybrid work policies.
Why join us?
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of whats possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Bombardier’s Benefits Program
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
- Insurance plans (Dental, medical, life insurance, disability, and more)
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program
What are your contributions to the team?
• Manage the overall 24/7 365 operation, budgetary, and financial responsibilities and activities of the department.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Provide oversight and direction to employees in the operating unit in accordance with the organization’s policies and procedures.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Completing performance evaluations for employees.
• Perform other duties and responsibilities, as assigned.
How to thrive in this role?
- You have experience in managing people and in customer services.
- You have a College diploma in Aircraft Maintenance (Avionics or Mechanics) or 10 years of related aviation experience.
- You have a strong comprehensive knowledge of the Global platform and the Challenger is an asset.
- You have strong French & English communication skills (spoken and written).
- You are comfortable using MS Office programs.
- You are customer-oriented & a team player.
Now that you can see yourself in this role, apply and join the Bombardier Team!
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job Manager, Customer Response Center (CRC)
Primary Location Completion Center
Organization Aerospace Canada
Shift Day job
Employee Status Regular
Requisition 11797 Manager, Customer Response Center (CRC)
