• Provide support and assistance in the successful execution of cabin crew training programs
• Ensure that cabin crew members receive the necessary training and support to deliver exceptional service, maintain safety standards, and uphold the airlines reputation for excellence

Training Operations

• Assist in implementing training programs for cabin crew members that align with the airlines brand and customer service standards
• Prepare training schedules, booking training venues, and ensuring all required training materials are available and up-to-date
• Support in evaluating the effectiveness of training programs and make recommendations for improvements
• Handle logistical aspects of training sessions, such as setting up training rooms, all specialized classrooms, arranging necessary equipment and materials, and ensuring a conducive learning environment for trainees
• Keep up to date with industry trends and regulatory requirements related to cabin crew training
• Assist in monitoring post-flight feedback, assessing cabin services training courses and amending and proposing new training courses where required, as part of the company’s continuous service improvement strategy
• Maintain accurate and organized training records for cabin crew members
• Facilitate communication between the Training Specialist and cabin crew members regarding training schedules, updates, and any changes to training programs
• Ensure that all training activities adhere to aviation regulations, safety protocols, and company policies
• Ensure training activities meet the organization’s financial objectives and hence selecting efficient and cost-effective training activities.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Organizational skills

Teamwork

Strong Interpersonal skills

Time management

Attention to detail

Training Completion Rate

Training Program Efficiency

Training Material Accuracy

Customer satisfaction

Time and Resource Utilization

Internal Interfaces

Training Specialist

• Collaborate closely with the Training Specialist to support the design, implementation, and evaluation of training programs

Cabin Crew Members

• Interact directly with cabin crew members during training sessions and ongoing development activities

Minimum Education requirements

• Bachelor’s degree from an esteemed university
• Credentials from esteemed Cabin Crew institute

Experience

Minimum

Desired

• 5+ years relevant experience in Cabin crew Training;

• 10+ years of experience in Cabin Crew training admin.  In-depth knowledge of aviation regulations, safety protocols, and customer service principles