Are you ready to play a pivotal role in driving continuous improvement at Virgin Atlantic?
As a key member of the Operations team, you’ll manage a portfolio of continuous improvement programmes, chair the Continuous Improvement Governance process, and work closely with various departments to identify and implement improvement opportunities. This role goes beyond traditional project management, focusing on hands-on continuous improvement initiatives that directly support critical business objectives.
In this key position, you’ll explore Virgin Atlantic’s operational ecosystem, leveraging continuous improvement methodologies to identify areas for enhancement and drive tangible improvements in customer experience and operational efficiency. Your strong relationship management and analytical skills will empower you to influence senior stakeholders, enhance their capabilities, and align continuous improvement strategies with broader business goals—all while managing diverse stakeholders.
You’ll work closely with a variety of Customer & Operational teams, data analysis, and technology teams to ensure seamless integration of continuous improvement initiatives with our operational infrastructure. This collaboration will be central to aligning continuous improvement with Virgin Atlantic’s broader business needs.
Leading high-impact projects, you’ll blend technical expertise with strategic vision, presenting data-driven recommendations to senior leadership and ensuring our continuous improvement efforts remain cutting-edge. If you’re passionate about driving continuous improvement, possess a solid technical foundation, and can confidently navigate both technical and managerial aspects of continuous improvement, this role offers an exceptional opportunity to make a lasting impact at Virgin Atlantic.