Provide subject matter expertise and leadership for complex occupational and non occupational disability claims and appeals. This role supports team capability through training, coaching, and quality oversight, while directly managing high risk and complex cases.

Independently manage complex workers’ compensation and non occupational disability cases, including management level files and escalated claims.Provide expert handling of high risk, complex, and strategically sensitive cases.Ensure timely, high quality decision-making, documentation, and stakeholder communication within assigned caseload.

Manage and/or support complex appeals by preparing written submissions, coordinating evidence, and presenting at oral hearings and tribunal proceedings as required.Conduct comprehensive case reviews to support team members preparing appeals, offering direction on medical, legislative, and entitlement considerations.Partner with Legal on files involving reputational risk, significant liability, long term exposure, or precedent setting potential.Lead post appeal reviews and stakeholder debriefs to ensure learning and continuous improvement.

Serve as SME on provincial workers’ compensation legislation, policies, and appeal practices across Canada.Provide expert guidance to internal and external stakeholders on complex claims and appeals.Oversee quality control of all appeal submissions to ensure accuracy, policy alignment, and strong evidentiary rationale supporting cost mitigation outcomes.

Lead development, modernization, and delivery of training programs for workers’ compensation, disability management, and appeals.Support onboarding and continuous development of new hires through coaching, mentoring, and real time case audits post training.Enhance procedures and training tools to align with corporate standards and evolving business needs.

Analyze disability and claims data to identify trends, cost drivers, risks, and opportunities for operational improvement.Collaborate with stakeholders to improve processes, policies, and procedures, ensuring changes are well-documented, communicated, and risk assessed.Drive initiatives that enhance quality, consistency, and cost effective outcomes.

Perform additional responsibilities as required to support business objectives. 

Post-Secondary education in Disability Management, Occupational Health, Human Resources, Paralegal or related fieldCDMP, CRTWC or equivalent certification is preferred5+ years Workers’ Compensation and Disability Management expertise preferredDemonstrated experience managing complex occupational and non-occupational claims, including experience preparing written appeal submissions and participating in hearings or tribunalsStrong working knowledge of provincial workers’ compensation legislation, policies, and appeals processes across multiple Canadian jurisdictions.Prior experience providing training and coachingStrong planning, organizational and critical thinking skillsExcellent verbal and written communication skillsAbility to think strategically and prioritize in a fast-paced environmentAbility to travel for business where necessaryImpressive knowledge of Microsoft Office (Excel, Word, Project, Visio)  Experience developing, executing, and maintaining business process improvements  

Linguistic Requirements

Diversity and Inclusion

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.