• Responsible for facilitating relationships with employees and unions across regions with the aim of building a positive and engaged work environment.
• Develop and recommend new or modified policies and procedures and assure legal compliance with applicable HR-related laws across regions.
• Coordinate with HR and leadership from other functions on employee/industrial relations, and compliance related matters.

Strategic Activities

• Manage relationships with unions & ensure that the companys treatment of employees is consistent with its core business values and objectives
• Investigate and resolve complex or critical industrial relations (IR) issues in a timely and effective manner
• Plan and conduct trainings across the organization to educate the employees and leadership on various compliance related issues and disciplinary proceedings
• Coordinate with various functions to identify employee needs & develop grievance handling systems to drive employee first culture across the organization

Employee Relations & Compliance

• Ensure mutual trust and good relationships between the employer, unions, and other associated bodies
• Handle and manage grievances and complaints across regions and counsel the leadership for resolution of issues, when required
• Escalate any major employee/union issues to the Head of Employee Relations
• Manage and guide the team responsible for drafting corporate policies and guidelines across regions and seek the appropriate approvals
• Responsible for coordinating and completing the requirement for compliance to all statutory government regulations across regions
• Analyze, collate, and collect employee feedback across all levels and regions on a regular basis to measure effectiveness and make necessary recommendations for continuous improvement
• Manage external vendors across regions for compliance training
• Responsible for assisting in employee dispute resolution procedures across regions and take appropriate actions to correct any employee grievances
• Act as a lead when dealing with disciplinary cases/issues
• Responsible for drafting various compliance related letters and documents
• Liaison with Local / Govt Authorities for getting approvals, clearances, NOCs as required
• Ensure that the current policies and procedures are compliant and make necessary modifications in case of non-compliance
• Review and approve all major IR related material to the employee/organization
• Keep abreast of best-in-class aviation industry trends and set up specialized employee relations policies & processes for Cabin Crew and Pilots

Team Management

• Lead the team and provide direction on execution / implementation of tasks across regions by prioritizing functional and organizational goals accordingly
• Support, nurture and develop the team members’ skills in all Employee Relations aspects.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Collaborative Decision Making

Strong Interpersonal Skills 

Negotiation Skills

Mediation Skills  

Problem Solving Approach

Competitor Awareness   

Stakeholder Management

Employee Relations and Grievance Management Metrics

• Number of Escalations
• Average Response time to Grievance Redressal
• Resolved/Unresolved Employee Concerns

HR Incident and Compliance Performance Indicators

• The number of resolved cases in a month
• Adherence to rules/regulations

Internal Interfaces

Various Functional Teams

• Coordinate with various functions to identify employee needs & develop grievance handling systems to drive employee first culture across the organization

External Interfaces

Regulatory Authorities

• Collaborate with Regulatory authorities for compliance related issues
• Liaison with Local / Govt Authorities for getting approvals, clearances, NOCs as required

Union

• Manage all critical disputes, collective bargaining by unions, employer branding with respect to unions

Minimum Education Requirement

• Masters/MBA/PGDM/PGP/PG degree/diploma in Personnel/Human Resource Management.

Minimum Requirement

Desired

Experience

• 8-10 years of experience in running CoEs in HR, managing initiatives and programs pertaining to Employee/Industrial Relations.

• 10+ years of experience COEs with focus on Employee/Industrial Relations.
• Experience in the aviation sector is an added advantage.