Tasks
- Defining global end-to-end processes, tools, infrastructure (incl. IT systems), service provider strategies, and operating models
- Managing IT demand by translating process changes into IT requirements, conducting analysis, and developing business concepts, while supporting IT tool harmonization
- Defining and implementing roadmaps for development, optimization and harmonization (to migrate from AS-Is to the improved To-Be environment)
- Defining roles and qualifications within the process as well as process trainings
- Defining and monitoring global end-to-end process performance indicators and its improvement plans
- Ensuring documentation of group wide processes
- Securing compliance of process with corporate and public authority requirements
- Managing process risks and developing risk minimizing measures
- Securing the successful communication and cooperation of all stakeholders
- Involvement in budget planning and other commercial aspects
* Perform all other duties assigned or delegated by supervisors
Requirements
- University diploma or equivalent
- Practical knowledge of operations
- Knowledge about Group Company’s business
- VIVA and other HR related systems experience
- Very good command of German and English
- Strong interpersonal and communication skills (self-confidence and convincing skills)
- High process and project management skills
- Strong coordination and co-operation skills
- Highly independent and systematic approach to work
- Analytical and conceptual mindset
- Customer orientation
- Intercultural competence
- Ability and willingness to adapt one’s own strategies, goals and tasks to changing situations
- Ability to represent the company externally and internally
- Ability to represent complex issues
* CV/Resume required
* Must possess permit to work in Poland
Company
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Groups field organization, we are also locally anchored and active worldwide.
