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Field Service Representative – Onsite- Manila, Philippines

Only applicants who are legally authorized to work in the Philippines will be considered

Pratt & Whitney is working to transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So - calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Where the difference you make is on display every day, just look up.

Job Description

In this role as a Customer-based Field Service Representative, you will be responsible for delivering comprehensive technical and operational support to airline customers. This includes managing entry into service processes and overseeing program, logistical, and fleet management activities. The position requires regular interaction with airline technical personnel, power plant engineering, and various departments and levels within the airline customers.

Key Responsibilities:

• Sustain a strong customer relationship
• Serve as the operator’s primary contact to address all (technical, operational and business) concerns
• Support Entry into Service for multiple engine models
• Responsible for coordinating and managing on-wing operational issues, customer concerns, and provide comprehensive technical support and customer assistance
• Work with a full spectrum of airline company staff, interfacing frequently with personnel at various seniority levels, from Executives to Line Technicians
• This position requires 24/7 accessibility for the customer and will rely heavily on strong     troubleshooting abilities
• Proactively investigate and collaborate with airlines to understand fleet issues and develop effective solutions.
• Collect and maintain accurate data for airline customer, including updating internal digital tools
• Provide real-time information to customers and internal stakeholders with confidence.

Basic Qualifications:

• Bachelor’s degree in Engineering, Aviation Maintenance, or related fields with 8+ years of relevant experience in customer support, technical support, flight test, engineering, and/or airline power plant management, OR
• Advanced degree in a related field with 5+ years of relevant experience
• Ability to obtain and maintain visas/work permits/other immigration documents for legal employment in the Philippines
• Proficient in English with strong written and verbal communication skills are required.
• Ability to work independently and in a team environment.
• Strong organizational skills and leadership capabilities
• Strong interpersonal skills with a positive attitude and strong work ethic
• Availability to support customers outside of normal work hours

Preferred Qualifications:

• Previous experience in supporting airline customers as a Field Service Representative, Customer Support Manager, or Technical Service Engineer.
• Knowledge of PW and/or IAE products and services
• Engine troubleshooting experience
• Proficient in MS Office, Powerpoint, Excel, Outlook, Teams
• Knowledge of EagleData, EagleLive, FMT and CRM is a plus

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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