When applicable, Bombardier promotes flexible and hybrid work policies.
Why join us?
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of whats possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
What are your contributions to the team?
We currently have an immediate opening for a Field Service Representative, based in Lisbon, Portugal, reporting to the Manager, Fleet Operators and Service Program Management. To further Bombardiers commitment to providing its clients with an amazing customer experience, we are actively seeking a highly motivated professional to enhance our technical Field Service department.
The successful candidate will be located in Lisbon, Portugal on a full time basis.
In your role, you will:
- Provide aircraft troubleshooting guidance when aircraft grounded, in maintenance or experiencing technical issues.
- Provide on-site guidance to our customers and facilitate the integration of Bombardier Business aircraft into the customers operation in a safe, efficient and economic manner.
- Provide information and informal training on technical, operational, and logistical matters related to the aircrafts operation and maintenance to the customer.
- Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customers organization and Bombardier.
- Update Bombardier’s management of customers key aircraft operational and maintenance concerns / issues.
- Identify areas of the customer’s operation or procedures suitable for improvement as related to the operation of Bombardier Business aircraft.
- Influence customers to take action(s) recommended by Bombardier to improve performance / satisfaction with our products.
- Interface with the customers organization at all levels. Be required to work with the Operator to help comply with local regulatory authorities.
- Provide reports in accordance with established requirements and schedule.
- Be required to lead and/or support Business Aircraft field teams as they carry out modification retrofits, product improvement installations, and damage repairs at the customers facility or service centers.
- Understand and be able to effectively utilize Bombardiers internal (customer support / in-service related) processes.
- Represent Field Services on defined Customer Teams.
- Build effective working partnerships across functional departments and key influencers within Bombardier to enhance the customer experience.
- Identify and escalate operator’s fleet repetitive issue with Bombardier Technical Services for consideration in product improvements.
- Be willing to travel to Service Facilities in order to oversee progress of any extensive troubleshooting or upon operator request.
- Share AW, SBs, and any other relevant documentation published by Bombardier with operator to highlight operational improvements as well as clarify their intent.
- Partake in customer meetings for fleet reliability reviews and other fleet operations reviews, as technical advisor.
How to thrive in this role?
- You have at least 5 years of aviation maintenance experience.
- You have at least 2 years of experience with Bombardier product (Challenger and/or Global aircraft).
- You have strong aircraft troubleshooting skills.
- You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications.
- You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies.
- You have business writing skills necessary to create various reports and correspondence.
- You have the ability to travel occasionally as business needs require.
- You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred.
- You are self-driven and have a problem-solver attitude.
Now that you can see yourself in this role, apply and join the Bombardier Team!
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job Field Service Representative - Lisbon, Portugal
Primary Location Portugal
Organization Canadair Services Limited
Shift Day job
Employee Status Regular
Requisition 12154 Field Service Representative - Lisbon, Portugal
