You can only take off from the ground!Ground Ops forms the interface between flight operations and the product area.Our tasks include the definition of passenger and baggage processes for the hub airlines of the Lufthansa Group, as well as the communication of these topics. This includes che
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Internship in Ground Operations
Job Description:

You can only take off from the ground!

Ground Ops forms the interface between flight operations and the product area.

Our tasks include the definition of passenger and baggage processes for the hub airlines of the Lufthansa Group, as well as the communication of these topics. This includes check-in, boarding, the sale of ancillary services and baggage logistics.

Tasks

In our team at five locations and all hubs of the Lufthansa Group, you can expect exciting tasks to actively help shape the (digital) future of processes at the airport.

  • Supporting test runs in ongoing airport operations to introduce new processes and helping to design innovative processes for greater customer satisfaction
  • Tracking user numbers and creating reports that are made available to management as a control tool
  • Collecting data relating to passenger and baggage processes on site in individual areas of airport operations and setting up a dashboard for global ground operations
  • Creating presentations and updating guidelines
  • Support for upcoming project initiatives
  • Planning, organizing and participating in events and workshops
  • Support with routine activities
Video: https://player.vimeo.com/video/377748739

Take off with our processes

Welcome! 

Application process

  • You submit your application
  • You take an online test (within 10 days)
  • We review your application
  • Interview (virtual or face-to-face)
  • Final decision
Benefits

Free parking

Cafeteria

Subsidized public transport

Special deals with selected partners

Employee events

Flexible working hours

Company sports / gym

Free parking, Cafeteria , Subsidized public transport, Special deals with selected partners , Employee events, Flexible working hours, Company sports / gym

Requirements

We are looking for you and your skills to join our diverse team!

  • You are at least in the 3rd semester of a degree program at the time of the internship
  • Enrolled for the entire duration of the internship (current certificate of enrollment and written proof of mandatory internship must be enclosed with the application) 
  • Very good written and spoken German and English skills
  • High level of commitment and independence
  • Strong ability to work in a team
  • Reliability and sociability
  • Very good knowledge of MS Office applications, especially MS Excel and MS PowerPoint
  • Analytical and conceptual thinking skills
  • Experience in project management

Further information can also be found in our FAQs.

Company

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home spanet. With approx. 100,000 employees, the Lufthansa Group generated revenue of EUR 37,581m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
Company Details
Lufthansa
Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage
569 Open Jobs Available
Lufthansa Global Business Service
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Job Info
Location
Krakow, Malopolskie Poland, International, Poland
Type
Internship
Company Details
Lufthansa
Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage
569 Open Jobs Available
Lufthansa Global Business Service

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