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Data and Analytics Internships span across several different Teams within the Data and Analytics Departments. If hired, Interns may be asked to support a variety of projects within one of the following Teams:

• Cargo Revenue Management Intern: The Cargo Commercial Planning Team is comprised of the Cargo Marketing and Cargo Revenue Management Teams. The collaborative group&39;s objective is to grow revenue by ensuring that we are operating on strong technology infrastructure, marketing, and pricing efficiently and effectively, and analyzing business performance through BI and analytical platforms. During the course of the internship, projects will include but not limited to: Understand Cargo pricing and capacity management; utilize available data sources to analyze pricing & operational performance in select markets; dissect flight capacity management and determine areas for improvement (flight capacity adjustments); process Cargo spot rate pricing; participate in pricing governance meetings on a bi-weekly basis; collaborate with Cargo Revenue Management on executing a capstone project to be presented to Senior Leaders; participate in Sales Calls and Cargo Facility visits (minimal travel may be required).

• Safety Information Management System Intern: The Safety Information Management System Intern will assist in maintaining and improving the organizations safety data systems to ensure compliance and operational excellence. Responsibilities include supporting data validation, and reporting within the Safety Information Management System, as well as helping analyze trends to identify potential risks. The intern will collaborate with safety and compliance Teams to streamline processes, enhance data accuracy, and contribute to continuous improvement initiatives. This role is ideal for someone with a strong analytics background, preferably including data science.

• MOC Data Analytics Intern: The MOC Data Analytics Intern will support the Tech Ops department by collecting, analyzing, and interpreting aircraft performance and maintenance data. They will assist the Maintenance Operations Control (MOC) Team in developing dashboards and reports that improve visibility into fleet reliability and operational efficiency. The intern will help identify trends, repeat issues, and opportunities for process improvements using analytical tools and data-driven insights.

• Sales Ops Intern: The Sales Operations Team leads all sales enablement initiatives while focusing on people, processes, and tools. This Team delivers critical technology capabilities, drives internal partnerships for cross-functional initiatives, and creates and enables other sales support initiatives.

• Sales Analytics Intern: The Sales Analytics Intern will support the Southwest Business Analytics Team by providing account-level insights that drive revenue growth. This role assists account managers through data analysis, reporting, and actionable recommendations to optimize performance.

Additional Details

• Join Southwest as a Summer 2026 Intern, with a 12-week internship lasting from May 19 - August 7, 2026.

• Pay of $22-$25 per hour, corresponding with progress toward degree

• Were committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours (2702 Love Field Drive).

• Dedicate 40 hours each week to your internship responsibilities and tasks.

• Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel).

• Interns will be provided any required equipment, such as a laptop, for the internship.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Duties and Responsibilities

The duties and responsibilities of Data and Analytics Intern may include, but are not limited to:

• Work on moderately complex data science, machine learning, AI, or optimization projects to define, analyze, and deliver solutions aligned with business objectives.

• Apply math, statistics, and modeling methods for descriptive, diagnostic, predictive, and prescriptive analytics.

• Extract, transform, and analyze large datasets to identify trends, risks, and opportunities, delivering actionable insights.

• Support ongoing effectiveness and maintenance of models and analytical solutions.

• Generate reports, dashboards, and presentations that highlight KPIs, revenue drivers, and campaign/program performance.

• Assist with data validation, maintenance, and troubleshooting within internal systems (e.g., Safety Information Management System).

• Document processes, create user guides, and maintain knowledge management resources (e.g., Confluence).

• Participate in system testing and continuous improvement initiatives to enhance usability and performance.

• Collaborate with stakeholders, safety/compliance Teams, and cross-functional partners to ensure accurate and timely information flow.

• Support the full product lifecycle, including discovery, design, testing, defect management, and enhancement requests.

• Develop user stories with clear acceptance criteria and create process maps and flowcharts for workflows.

• Identify and implement automation strategies to improve operational efficiency.

• Provide analytics and CRM support for sales Teams, including dashboard reporting and customer inquiries.

• Create and distribute communications and promotional solutions for internal Teams and customers.

• Build and maintain relationships within the Customer Organization and contribute to the data science community.

• Gather data from various sources, including but not limited to, Account Managers, Salesforce, and Southwest Databases.

• Research and verify third party data integrity.

• Scrub/format data and translate into system compatible format.

• Support Account Managers meeting requests and needs.

• Leveraging Salesforce to update account details, upload data, and manage tasks.

• May perform other job duties as directed by interns leaders.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong Excel skills, including PivotTables, VLOOKUP, graphing, and data manipulation.

• Ability to build and deliver PowerPoint presentations.

• Strong written and verbal communication skills for technical and non-technical audiences.

• Knowledge of foundational statistics and math concepts.

• Understanding of descriptive, diagnostic, predictive, and prescriptive analytics.

• Ability to compile, clean, transform, analyze, and visualize large-scale data.

• Strong analytical and problem-solving abilities.

• Ability to manage and organize large datasets accurately.

• Detail-oriented with a focus on data integrity and process improvement.

• Team-oriented with the ability to work independently.

• Quick learner, self-motivated, and adaptable.

• Gather data from various sources, including but not limited to, Account Managers, Salesforce, and Southwest Databases.

• Support Account Managers meeting requests and needs.

• Leveraging Salesforce to update account details, upload data, and manage tasks.

• Participate in ad hoc projects/analytics requests.

• Ability to work independently and the willingness to function as a part of a Team.

• Ability to coordinate multiple tasks and complete assignments with tight deadlines.

• Must maintain a professional appearance and attitude

Time Commitment and Pay

• Required: Full-time 40hrs a week on site in Dallas, Texas

• Must maintain a consistent weekly schedule during normal business hours at a max of 8hrs per day

• Program Dates: May 19 - August 7, 2026

• $22-$25 per hour, corresponding with progress toward degree

• Stipends may be offered based on eligibility and program criteria

Education

• High School Diploma, GED or equivalent education required

• Progress toward a degree, major, or minor in Aviation, Aviation Management, Applied Mathematics, Analytics, Business Administration, Business Analytics, Business Administration, Computer Science, Data Analytics, Economics, Engineering, Finance, Hospitality, Information Science, Information Systems, Information Technology, Machine Learning, Management, Management Information Systems, Marketing, Math, Operations Research, Professional Sales, Science, Software Development, Statistics, Supply Chain or similar degree

• Progress towards a 4-year undergraduate degree preferred

• To be eligible, you must be currently enrolled as a full-time student (as defined by your university) at the time of application and during the internship

• 1-2 semesters remaining at the time the internship ends is preferred

• Minimum 2.5 cumulative GPA at the time of application

Basic Qualifications

• Must be at least 18 years of age

• You must have a valid U.S. Social Security Number to complete the full hiring process

Experience

• Preferred: Experience with forecasting software and models.

• Preferred: Programming knowledge in SQL, VBA, or other database management tools.

• Preferred: Familiarity with Python, Java, or similar scripting languages.

• Preferred: Experience with data visualization tools (Tableau, Power BI).

• Preferred: Exposure to data cleansing and transformation tools (e.g., Alteryx).

• Preferred: Knowledge of data science project lifecycle and stakeholder engagement.

• Preferred: Ability to evaluate data science, machine learning, AI, or optimization techniques for business problems.

• Preferred: Familiarity with Safety Management Systems (SMS) and compliance standards.

• Preferred: Experience with Anaplan, Confluence, Jira, or similar platforms.

• Preferred: Basic understanding of financial concepts and principles.

• Preferred: Project management experience.

• Preferred: Experience with Salesforce or CRM tools.

• Preferred: Previous internship or work experience in analytics or aviation environment.

• Preferred: Leadership experience or involvement in campus organizations.