At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As Service Operations Specialist to assure SITAs competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first-class support activities to provide the highest level of Service Operation availability, ensuring Systems and Products are properly configured and maintained to assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

• • Provide support for platform-related issues, including troubleshooting and resolving complex problems.
  • Monitor platform and network performance to ensure high availability and reliability.
  • Configure and maintain infrastructure components: servers, storage, virtualization, and backup systems.
  • Collaborate with engineering and product teams to design and implement solutions that meet business requirements.
  • Perform upgrades, patches, and capacity planning for platforms and networks.
  • Document configurations, processes, and procedures for compliance and future reference.

• Technical Requirements

  • Cloud: Azure, AWS
  • Virtualization: VMware (VCF, VCD) – hands-on experience
  • Storage: SAN and NAS management
  • Backup: Veeam and Veritas background
  • Networking: CCNA-level knowledge
  • Operating Systems: Windows Server, Linux (Red Hat)

  Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Minimum 2-3 years of experience in platform and network administration with L2/L3 support.
  • Strong problem-solving and analytical skills.
  • Excellent communication and collaboration abilities.
  • Relevant certifications: VMware, AWS/Azure, MCSE, RHSA certifications are highly recommended.

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsofts Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.