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WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
About the Role & TeamTo assure SITAs competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities.n- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. n- To assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
What Youll doIncident Management
- Respond to incidents reported through monitoring systems or user reports.
- Provide Service Operations support in alignment with SLAs and customer contracts.
- Track and manage incidents using platforms like ServiceNow.
- Responds to emails from customer and internal stakeholders
- Provide technical support for L1, L2 and up to L3.
Monitoring & Performance Management
- Utilize Ngoss and other tools to continuously monitor the messaging environment.
- Identify and proactively resolve performance issues or abnormalities.
Who You AreMust to have:
- Bachelors degree in Computer Science, Information Technology, or a related field.
- Relevant certifications such as CCNA CCNP, JNCIP, PCNSE or equivalent are highly desirable.
- Around 3 years of experience in network administration and support with hands on providing technical support L1, L2 and up to L3.
- Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS.
- Experience with any network security technologies such as VPNs, firewalls, Load Balancers
- Proficiency in configuring and managing network devices with any of the vendors such as Cisco, Juniper, Palo Alto , Fortinet & F5.
- Excellent problem-solving skills and the ability to troubleshoot complex network issues.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
- Familiarity with network monitoring and management tools such as SolarWinds, Ngoss .. etc
- Knowledge of cloud networking and hybrid cloud environments.
- Knowledge of security networking, Hands on is a great plus
- Ready to work in Shifts patterns 24x7.
Nice to have:
- Security and Network protocols.
- Customer Service, pro-activeness, and ownership attitude to support customers.
- Ability & motivation to work in a team environment.
- Demonstrated maturity in handling simple to intermediate complex customer issues.
- Ability to take ownership of issues until resolution.
WHAT WE OFFER
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex Location: Take up to 30 days a year to work from any location in the world.
🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
🚀Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsofts Enterprise Skills Initiative, and Airport Council International—available to all employees—to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
