Job Description:

How youll help us Keep Climbing (overview & key responsibilities)

The Senior Program Analyst, Digital Portfolio Office for our Aha! tool is responsible for managing, configuring, and optimizing the Aha! Roadmaps platform within the organization. This role ensures the tool is effectively leveraged by product teams and stakeholders, providing support, training, and governance while maintaining data integrity and system integrations. The administrator will be partner with our existing Aha! leaders working as a small team ensuring smooth operation and strategic alignment across all our Value Propositions, Enablers, and Domains.

Responsibilities:

1. User Management

Create, manage, and remove user accounts and permissions.
Ensure appropriate access levels based on user roles.
Manage the Aha! subscription, paid seat allocation and forecast user numbers.
Customization & Configuration
Tailor Aha! Roadmaps to fit organizational needs by configuring workflows, templates, views, and custom fields.
Maintain and update product hierarchies, portfolios, .and workspaces.
Optimize the platform to support efficient roadmap planning and reporting.

2. Integration Management

Set up and manage integrations with tools such as Agility, Teams, and others.
Ensure seamless data synchronization across integrated platforms.
Troubleshoot and resolve integration-related issues.
Data Management & Governance
Maintain data integrity and accuracy across Aha! Roadmaps.
Manage data imports, exports, archiving, and clean-up.
Establish and enforce best practices to ensure consistency in roadmap data.
Support & Troubleshooting
Provide first-line support to users and resolve technical issues.
Liaise with Aha! support for advanced troubleshooting when needed.
Develop internal documentation to support user adoption and issue resolution.

3. Reporting & Analytics

Generate and distribute custom reports and dashboards for stakeholders.
Analyze roadmap data to provide insights into product strategy and team performance.
Leverage reports and data to improve strategic decision-making.
Training & Onboarding
Conduct training sessions and workshops for new and existing users.
Develop and maintain user guides, best practice documents, and FAQs.
Communicate platform updates and new feature releases to users.

4. Roadmap & Release Planning Support

Assist product managers with roadmap creation, planning, and maintenance.
Ensure roadmaps remain up-to-date and reflect strategic priorities.
Help track progress on releases, features, and initiatives.
Stakeholder Communication
Serve as a point of contact for Aha! Roadmaps-related inquiries.
Collaborate with product teams, executives, and other stakeholders to align tool usage with business objectives.
Gather user feedback to enhance adoption and functionality

This role is crucial for ensuring that Aha! Roadmaps is fully leveraged to drive strategic alignment, collaboration, and efficiency within Deltas Digital Portfolio Office and Product Management team

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives.
401(k) with generous company contributions up to 9.
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
10 paid holidays per calendar year.
Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
Non-birthing parents are eligible for 2-weeks of paid parental leave.
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life insurance beneﬁts.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

Intermediate understanding of product management and road mapping processes.
Prior experience administering Aha! Roadmaps or similar tools.
Experience with project management methodologies (Agile, SAFe, etc.).
Technical proficiency in software administration and integrations.
Excellent analytical and reporting skills for data interpretation.
Strong communication and training capabilities for engaging stakeholders.
Ability to troubleshoot system issues and liaise with vendor support.
Familiarity with Agility, Teams, Workfront and other integrations is a plus.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

N/A

Job Ident #: 28040

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