Position Summary

The Order Administrator provides essential order management and logistics support to the Customer Success team. This role is responsible for accurate order entry, coordination of customer payments, and maintaining strong cross functional relationships with both internal teams and external service centers. The position plays a key role in ensuring a seamless customer experience from order creation through fulfillment.

Essential Job Functions

• Enter customer sales orders into the Epicor ERP system with accuracy and timeliness.
• Document customer details, communications, and correspondence in the internal database to ensure centralized communication and a complete historical record; upload relevant documentation into Epicor.
• Communicate effectively with customers and service centers, consistently delivering a high quality experience.
• Send order acknowledgements to customers and service centers upon receipt of orders.
• Submit payment requests for approval and coordinate payment processing with Accounting.
• Develop and maintain technical knowledge of all RHC afterspanet products and services.
• Record support activities in the database to ensure accurate and comprehensive historical recordkeeping.
• Collaborate with the Customer Service Supervisor and cross functional partners to support sales growth and maximize first time resolution of customer issues.
• Participate in reviewing and improving standard work processes within the department.

Qualifications & Requirements

• High School Diploma required
• Associate degree preferred.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Minimum of 2 years of experience in a call center, scheduling, or customer support environment preferred.
• Experience with Epicor ERP is preferred.

Desired Traits and Experience

• Demonstrates active listening and treats others with courtesy and respect.
• Strong problem solving skills, including the ability to create and communicate action plans, engage necessary resources, execute solutions, and follow up to ensure customer satisfaction.
• Dependable and committed to meeting deadlines and responsibilities.
• High attention to detail and pride in producing quality work.
• Self directed with the ability to prioritize tasks, use sound judgment, and take initiative aligned with business objectives.
• Makes decisions based on economic impact and operational efficiency.
• Works effectively with others to improve processes and support successful event execution.
• Balances urgent and important tasks while considering financial and operational impacts.
• Communicates clearly, completely, and in a timely manner, both verbally and in writing.
• Able to remain calm under pressure and manage crisis situations effectively.