Flight Center Content Specialist (NJUS)

Job Description:

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Flight Center Content Specialist is responsible for developing, coordinating, delivering, and maintaining knowledge-based resources that enable both agents and leaders across the Flight Center. This role ensures that process changes, training initiatives, and organizational updates, including technical communications, are effectively conveyed to stakeholders, fostering alignment, engagement, and successful adoption across the organization.

Tasks and Responsibilities

Communication Strategies: Develop, manage, and execute communication strategies that align with business functions and organizational objectives
Business Process Change Enablement: Support change management efforts by preparing and delivering communication plans that drive awareness, alignment, and adoption
Communication Measurement: Identify and analyze the effectiveness of the communication strategies through surveys, engagement metrics, and business feedback
Writing Methodology: Establish writing methodology and strategies to ensure consistent tone, style, and messaging across all communications
Communication Management and Continuous Improvement: Oversees the communication review cycle to maintain accuracy, relevance, effectiveness, and timeliness of all communications
Channel Management: Manage communication channels (e.g., intranet, email, MS Teams, SharePoint) to ensure timely delivery and accessibility of information
Stakeholder Engagement: Partner with leaders, process owners, and business units to understand communication needs and tailor messaging to specific audiences
Training Support: Partner with FCS Training to integrate communication strategies into training programs, ensuring clarity and adoption across Flight Center leaders and team members

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Communications

Certifications and Licenses

Years of Experience

2-4 years of experience

Core Competencies

Adaptability

Collaboration

Curiosity

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Proficiency with email platforms, intranet systems, and collaboration tools (SharePoint, MS Teams, etc.)
Demonstrates executive presence and ability to influence at the senior levels of the organization
Exceptional writing, editing, and proofreading with the ability to tailor messages for appropriate audiences
Familiarity with process documentation and tools (Lucid, Miro, Visio, etc.) to translate process into clear messaging
Strong interpersonal and customer service skills
Works well in cross-functional and diverse team environments

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.
Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare Advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with annual employer contribution
Wellness Programs & Discounts
Paid Time Off
Parental Leave of Absence
Life and Accident Insurance
Voluntary benefits (financial protection plans)
401(k) plan, with 66 of every dollar you contribute matched by NetJets
Short and Long-Term Disability
Legal Plan
Identity Theft Protection Plans
Pet Insurance
Family & Caregiving Support

Job Ident #: 16131-en_US

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/

Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.

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Job Info

Location

Columbus, Ohio, United States

Type

Permanent

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/