Delta Vacations, a Delta Air Lines company, is seeking a CI & Res Performance Analyst. Responsible for identifying insights through different customer feedback channels, that better the customer experience and improve NPS. This role will join the Omni-Channel Analytics team, reporting directly to the CI & Res Performance Associate Manager.
HOW YOU WILL HELP US DELIVER EXPERIENCES THAT MATTER
(OVERVIEW & KEY RESPONSIBILITIES)
In this function, you will be responsible for extracting, synthesizing, and analyzing data to inform business strategy, improve customer experience, and achieve company objectives. This role partners closely with multiple departments to identify actionable insights that translate into practical business solutions that make a tangible impact
WHAT ELSE WILL YOU BE DOING (ESSENTIAL FUNCTIONS)
- Work closely with cross-functional teams and establish meaningful working relationships to ensure collaboration and consistency with data sharing and reporting.
- Gather and analyze data from various sources, including, but not limited to, web analytics, customer feedback, business performance, and competitive research, to identify patterns and trends.
- Compile data into forecasts, reports, dashboards, and presentations to effectively communicate insights to stakeholders across the organization.
- Leverage insights to drive improvements in customer and user experiences across multiple channels, providing strategic recommendations and action-oriented solutions.
- Monitor performance of promotions, campaigns, strategy implementations, updates, and enhancements, ensuring relevant teams are informed and aware.
- Develop and apply domain expertise to analyses that support strategy for Delta Vacations digital, product, spaneting, sales, revenue, finance, customer experience, and reservations and support teams, among others.
- Prioritize and successfully manage multiple projects and deadlines simultaneously.
- Demonstrate exceptional written and verbal communication skills to convey insights and recommendations clearly to diverse audiences, including leadership, teams, and customers.
This full-time position is located at Delta Vacations Headquarters in Atlanta, Georgia. In addition to the ongoing career and compensation advancement opportunities, we are proud to offer a competitive benefits package which includes medical, dental and vision coverage options. Other benefits include 401(K), paid vacation, paid holidays, and personal time off. In partnership with Delta Air Lines, we also offer air travel privileges and low-cost vacation opportunities.
SALARY
$49,645 - $80,110 annually
WORK ENVIRONMENT
Delta Vacations Corporate Headquarters, Atlanta, Georgia
POSITION TYPE/STANDARD SCHEDULE
Full-Time, Monday through Friday; 8:30 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand.
TRAVEL
Domestic travel may be required to fulfill assigned responsibilities.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.