Do you want to join the best Graduate Programme in Aviation?

Joining the the Ryanair Graduate Programme not only means joining Europe’s Largest Airline Group but will give you the opportunity to learn from some of the most commercially astute, financially minded, and creative minds in the airline industry and you will forge relationships for life.

Our unique programmes offer you to chance to rotate through a number of key business areas in your chosen programme, will get continued mentorship from our senior leadership team, be brought on a number of trips around the network to better understand Ryanair and its operations and some well-desevered nights out 

The Programme:

Within the Customer Service Graduate Programme, you will get to do 4 rotations within the following areas:- Legal, Operations, Digital development and an overseas placement with our claims centre in Madrid.

Operations

• Support day-to-day vendor operations, track performance metrics, and recommend improvements.
• Assist with logistics for recruiting the in-house Customer Services team.
• Support Quality Team improvements and CSAT initiatives.

Legal

• Participate in commercial negotiations with external legal partners to gain vendor management insight.
• Support the CS Legal Performance Manager with data insights, liaising with BI and CS Data teams.
• Assist with high-value litigation through data review and analysis, including OTA settlements and class actions.
• Review draft defences from external lawyers to ensure evidence and required documentation are included.
• Support Irish litigation by coordinating witnesses and hearing schedules with Operations.
• Contribute to internal and external publications, including the CS Legal Newsletter with updates on case law and jurisdictional decisions.

Digital Transformation

• Plan, build, and coordinate projects of varying scale impacting Customer Service and Ryanair customers.
• Deliver bespoke projects across departments including Legal, Operations, and Disruptions.
• Use CSAT insights to map and improve future customer journeys.
• Train the Gen AI chatbot with questions and answers to support development.
• Review voice systems and support virtual conversation solutions using agentic AI to improve customer experience.

Finance

• Manage daily banking operations for CS weekly payment runs.
• Update weekly payment files and ensure accuracy across cost centres.
• Conduct cost analysis on areas such as baggage, disruptions, and PTC.
• Work with CS Legal to ensure accurate posting of legal fees.
• Support month-end close, including GL reviews and variance analysis.
• Provide ad hoc support as required.

Disruptions

• Lias with Ground Operations Training on airport-related issues.
• Notify passengers of delays, cancellations, and schedule changes via email, SMS, push notifications, and the Day of Travel App.
• Update web notices on Ryanair.com.
• Create ad hoc disruption videos for the Day of Travel App.
• Liaise with Systems on bugs and defects.

• Studies in a relevant degree programme and either secured a 2.1 or above or be on track to
• Must of graduated/ finished university no earlier than 2023
• Hold the unrestricted right to live and work in Ireland and travel freely throughout the network.
• Strong analytical ability to drive efficiency, quality and continuous improvements
• Ability to work in a pressurised and fast paced environment
• Strong organisational and interpersonal skills
• The ability to work on own initiative
• Excellent verbal and written communication skills
• PC Skills (Word, Excel, Power point etc)
• Good sense of humour and doesnt take themselves too seriously!!!!

• Competitive salary that increases in Year 2!
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme – Matched up to 5 or 5,000
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression