Business Product AnalystHboJunior/MediorTech & Data32-40 hoursStep aboard your next career move: business product analyst at KLM! As a BPA, you’ll bridge the gap between user needs and concrete product features, improving business processes and ensuring digital products deliver maximum value. Join o
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Business Product Analyst
Job Description:
Business Product Analyst
Hbo
Junior/Medior
Tech & Data
32-40 hours

Step aboard your next career move: business product analyst at KLM! As a BPA, you’ll bridge the gap between user needs and concrete product features, improving business processes and ensuring digital products deliver maximum value. Join our innovative team and make a direct impact on customer experience. We are looking for 3 people to join our team. We plan to schedule the first interviews on 1 and 2 May, so please ensure your availability on those dates. We look forward to meeting you!

What will you do?

You’ll be the link between users and the product team, ensuring digital products meet user needs.

  • you’ll document current business processes, identify inefficiencies, and work with users to design future processes;
  • you’ll gather user requirements, translate them into clear product features, and support the product owner in prioritising them;
  • you’ll perform user acceptance testing to ensure the product meets user needs.

Where do you land?

You will land within one of the product teams within our department. Business Platform Flight deals with several key processes in preparation for and on-board flights. It ranges from training pilots on time, so they are qualified to fly to optimizing crew scheduling, fuel and meals on-board.

Your profile

You’re passionate about improving processes and enjoy collaborating to optimise digital products.

  • you analyse pain points and offer practical solutions;
  • you communicate clearly and bring both users and teams on board;
  • you have experience in business analysis, change management, and digital tool implementation;
  • you hold a bachelor’s or master’s degree in a relevant field, and have at least 2-4 years of experience.
  • you’re fluent in both Dutch and English.

Explore the perks of working with us
More benefits

If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)

2 development budget to be spent freely

Plenty of room for personal development and great career opportunities

Substantial discount on airline tickets (if you have been employed for at least 6 months)

What do we offer
  • A challenging role at an unique employer in the Netherlands;
  • A gross salary between 3,712.92 and 4,773.75 per month; with more experience, the salary can increase up to 5,467.84.
  • Plenty of room for personal development and wonderful career opportunities;
  • A good pension scheme and 8 holiday pay;
  • An end of the year bonus of 8,33;
  • 25 days of paid holiday and 5 extra days off;
  • Great discounts on airline tickets (if you have been in service for at least 6 months);
  • A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
  • Discount of your health insurance;
  • A personal budget for sustainable employability.

Everyone who works here breathes cybersecurity’

At Air France-KLM, cybersecurity is high on the agenda. That is why we work with advanced tools. Would you like to join us as an analyst or engineer?

Smarter maintenance planning with AI

Pim and Daan helped develop LiMiTS: an AI tool making life easier not only for planners, but also for engineers.

Smart flight school thanks to PilotGPT

Studying to become a pilot will soon be much easier, thanks to PilotGPT.

Point of view
Great Job! Make a difference aboard with MyFlight

KLM has an app that gives crew the necessary information at hand before flight departure: MyFlight.

Ready for your next destination?

Don’t wait any longer and apply for this function before the final boarding call on 04/24/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.Did you know that according to research, women are less likely to apply than men when they dont meet all the job requirements? What a shame. Because, in our view, the perfect candidate is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application. A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.

Apply now

Do you think were a match?
Start your journey with us here.

Start application
Ask your Questions

If you have any questions regarding this vacancy, contact our recruiter Sissel or hiring manager Bram!This job has the following ID number: 19062

E-mail SisselCall BramE-mail Bram
Company Details
KLM Royal Dutch Airlines
Amsterdamseweg 55
Amstelveen, Noord-Holland Netherlands, International 1182 GP International
www.klm.com/
27 Open Jobs Available
KLM and KLM Cityhopper form the heart of the KLM Group. Via a vast network of 92 European cities and 70 intercontinental destinations. KLM is a partner in the SkyTeam Alliance, which offers passengers even more possibilities, jointly serving 1,063 de...
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Job Info
Location
Amstelveen, Noord-Holland, Netherlands
Type
Permanent
Company Details
KLM Royal Dutch Airlines
Amsterdamseweg 55
Amstelveen, Noord-Holland Netherlands, International 1182 GP International
www.klm.com/
27 Open Jobs Available
KLM and KLM Cityhopper form the heart of the KLM Group. Via a vast network of 92 European cities and 70 intercontinental destinations. KLM is a partner in the SkyTeam Alliance, which offers passengers even more possibilities, jointly serving 1,063 de...

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