Baggage Tracing Specialist

Job Description:

Salary: Competitive

Hours: Monday - Sunday 0800 - 20:00

Location: Pobl House, Swansea

Contract: Various

Closing Date: 12th January 2025

In a nutshell

As a Baggage Tracing & EC Specialist, you will play a crucial role in ensuring a seamless travel experience for our customers by managing and resolving issues related to lost or mishandled baggage.

In this position, you will be primarily responsible for coordinating the search and retrieval process, liaising with various stakeholders, and providing timely and accurate updates to both internal teams and customers. You will take ownership of our high value customers and the more complex tracing where cases exceed the ‘normal’ timeframe. In addition you will be responsible for assisting with the processing of complex EC261 and Baggage Claims when needed.

Day to day

Use tracking systems to locate and resolve lost or mishandled baggage swiftly while investigating root causes to prevent future issues.
Keep customers informed with clear updates, addressing inquiries and concerns throughout the tracing process.
Work closely with airport teams, ground services, and external partners to ensure efficient baggage retrieval and delivery.
Stay up to date with industry regulations, process EC261 compensation claims, and maintain accurate records to support policy adherence.

About you

Proven ability to communicate effectively with customers and internal teams through strong verbal and written communication skills.
Demonstrated problem-solving abilities by thoroughly analysing complex issues and determining appropriate solutions.
A strong dedication to providing outstanding customer service and ensuring a positive experience during challenging situations.
Precision and attention to detail are crucial for accurately documenting and tracking baggage tracing activities.
Ability to collaborate effectively with collaborators, customers, partners, and team members to achieve common goals.
Adaptability to changing situations and a fast-paced environment is essential.
Familiarity with baggage handling procedures and industry regulations is desirable.

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Job Ident #: 2493

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en

Virgin Atlantic uses a mixed fleet of Airbus and Boeing wide-body aircraft and operates to destinations in North America, the Caribbean, Africa, the Middle East and Asia from its main hub at London–Heathrow, and its secondary hub at Manchester

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Job Info

Location

Swansea , Wales, United Kingdom

Type

Permanent

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en